Support Technician at the Financial Supervisory Authority

Are you a support technician looking for an exciting digitalization journey? Join us at the Financial Supervisory Authority (FI) and contribute your expertise by providing user support at FI. We are a dedicated IT team working agilely to deliver services to FI's employees, the public, and companies under our supervision. We are now strengthening our IT organization.

About the Job

As a support technician in the Applications Operations and IT Support department, you will be part of the IT support team that primarily handles user support at FI. The team works exclusively on-site with a strong focus on supporting and assisting FI's employees with applications and technical equipment. Work is conducted through a ticketing system, over the phone, or on-site. You will also work with troubleshooting and configuration of technical equipment, as well as supporting other teams in IT. You are expected to actively contribute to improvements in the processes and routines that govern and ensure the quality of the work. The position may eventually include responsibilities as a team leader.

Your Education and Experience

We are looking for someone who:

has several years of experience working as a support technician
has a genuine interest and willingness to learn and develop
has worked with a ticketing system
has good knowledge of troubleshooting, configuration, and installation of PCs and Windows 11
has good knowledge of iOS and MS Office
has worked in Active Directory
has work experience as an on-site support technician
expresses themselves well in Swedish and English, both verbally and in writing.

It is a merit if you:

have relevant post-secondary education or certification in IT
have knowledge of Powershell
have worked in a government agency
have worked with the ticketing system Easit
have previous experience in a leadership role
have knowledge of setting up and deploying video conferencing room equipment, especially Logitech products.

About You

In this job, you need to:

contribute to good collaboration
be helpful, flexible, and treat others in a friendly and respectful manner
drive your work forward and make decisions within your area of responsibility
be effective even when tasks are routine.

About Us

The Financial Supervisory Authority (FI) contributes to a stable financial system, well-functioning markets, sustainable development, and a high level of consumer protection. We offer you the opportunity to work with socially important tasks, where you can influence the financial market.

At FI, approximately 600 people work, and our values are characterized by being engaged, determined, goal-oriented, and helpful. Our workplace is centrally located in Stockholm. There is also the possibility to work partially remotely. For more information about our organization: https://www.fi.se/en/about-fi/organization/ (https://www.fi.se/en/about-fi/organization/)

Good to Know

We base our recruitment on competence. This means that we carefully define the qualifications required and then base our entire recruitment process on them.

We actively work for diversity and equal treatment and therefore welcome employees with different experiences, backgrounds, and competencies.

We place great importance on your personal qualities.

At FI, we actively strive to be an attractive employer where you, as an employee, thrive and develop. Read more about what it is like to work at FI and what we offer: https://www.fi.se/en/about-fi/work-at-fi/we-offer/ (https://www.fi.se/en/about-fi/work-at-fi/we-offer/)

Employment at FI may involve security clearance and background checks according to the Security Protection Act.